The following policy
applies only to items purchased through the online store at store.gemini-coatings.com. To learn about the return policy for all
other purchases, please contact Customer Service at (800) 262-5710.
All orders will be shipped out within 3 business days of being processed.
If there are any problems processing your order (e.g., payment, processing) we will send an email notification and the order may be held until a response is received.
We will make every effort to ship your order out as quickly as possible.
We will only ship complete orders; If your order includes an item on backorder, we will contact you regarding the backordered item with a choice of holding the order until the backordered items are in or removing the backordered item from the order.
Customer is responsible for paying shipping costs on refused/returned shipments.
International customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
This freight plan will cover all shipments on all carriers and is valid only in the continental USA.
To insure prompt shipment, all available items on your order will be shipped within 3 working days.
European customers can contact X Formula to purchase touch up products.
X Formula
133, Sribnokilska str 8
Kiev, Ukraine
Fax: 380445904541
Phone: 380674062635
Email: xformula.ukraine.@gmail.com
PLEASE NOTE: For overseas shipments, the freight quoted is not the actual freight that will be charged due to not being able to ship product in the air. Fees will also include duties and customs fees.
Returns/Refund/Exchange
Policy
Returns/refunds/exchanges are only
accepted when prior consent is given and are only accepted within 30 days of
the invoice date. All returns will have
a 20% restocking fee unless there is a defect in the merchandise. Please allow 2-3 weeks for processing returns.
Return
Instructions
All returns, exchanges, and refunds
must be pre-approved. Please call
customer service at 800-262-5710,
in advance to obtain an RMA number (Return Merchandise Authorization) within 30
days of purchase date.
NOTE: Refunds sent with no RMA
number will be returned to sender.
Order Cancellation Policy
Please submit any cancellation
via email to info@gemini-coatings.com, or call Customer Service at 800-262-5710.
Email cancellations must contain the following: First name,
last name, order number, and email address. This information must be identical
to the information originally submitted on your order. Please provide contact
information so that we may contact you if we have questions in regards to
canceling your order.
Every effort will be made to accommodate the cancellation of
your order, providing your order has not been charged and/or shipped out. In
the event that a cancellation was submitted (via email or phone), and your
order was shipped out after, we will gladly refund the complete balance charged
including shipping. However, if the cancellation was documented as received
after the order was shipped, we will refund the merchandise total less
shipping.