Shipping Terms of Service

The following policy applies only to items purchased through the online store at store.gemini-coatings.com.  To learn about the return policy for all other purchases, please contact Customer Service at (800) 262-5710.

  • All orders will be shipped out within 3 business days of being processed.
  • If there are any problems processing your order (e.g., payment, processing) we will send an email notification and the order may be held until a response is received.
  • We will make every effort to ship your order out as quickly as possible.
  • We will only ship complete orders; If your order includes an item on backorder, we will contact you regarding the backordered item with a choice of holding the order until the backordered items are in or removing the backordered item from the order.
  • Customer is responsible for paying shipping costs on refused/returned shipments.
  • International customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
  • This freight plan will cover all shipments on all carriers and is valid only in the continental USA.  
  • To insure prompt shipment, all available items on your order will be shipped within 3 working days.
  • European customers can contact X Formula to purchase touch up products.

    X Formula
    133, Sribnokilska str 8
    Kiev, Ukraine

    Fax: 380445904541
    Phone: 380674062635
    Email: xformula.ukraine.@gmail.com
  • PLEASE NOTE: For overseas shipments, the freight quoted is not the actual freight that will be charged due to not being able to ship product in the air. Fees will also include duties and customs fees.

  • Returns/Refund/Exchange Policy

    Returns/refunds/exchanges are only accepted when prior consent is given and are only accepted within 30 days of the invoice date.  All returns will have a 20% restocking fee unless there is a defect in the merchandise.  Please allow 2-3 weeks for processing returns.


    Return Instructions

    All returns, exchanges, and refunds must be pre-approved.  Please call customer service at 800-262-5710, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.


    NOTE: Refunds sent with no RMA number will be returned to sender.

    Order Cancellation Policy

    Please submit any cancellation via email to info@gemini-coatings.com, or call Customer Service at 800-262-5710.

    Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

    Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.