The
following policy applies only to items purchased through the online store at store.gemini-coatings.com. To learn about the return policy for all
other purchases, please contact Customer Service at (800) 262-5710.
Returns/Refund/Exchange
Policy
Returns/refunds/exchanges are only
accepted when prior consent is given and are only accepted within 30 days of
the invoice date. All returns will have
a 20% restocking fee unless there is a defect in the merchandise. Please allow 2-3 weeks for processing returns.
Return
Instructions
All returns, exchanges, and refunds
must be pre-approved. Please call
customer service at 800-262-5710,
in advance to obtain an RMA number (Return Merchandise Authorization) within 30
days of purchase date.
NOTE: Refunds sent with no RMA
number will be returned to sender.
Order Cancellation Policy
Please submit any cancellation
via email to info@gemini-coatings.com, or call Customer Service at 800-262-5710.
Email cancellations must contain the following: First name,
last name, order number, and email address. This information must be identical
to the information originally submitted on your order. Please provide contact
information so that we may contact you if we have questions in regards to
canceling your order.
Every effort will be made to accommodate the cancellation of
your order, providing your order has not been charged and/or shipped out. In
the event that a cancellation was submitted (via email or phone), and your
order was shipped out after, we will gladly refund the complete balance charged
including shipping. However, if the cancellation was documented as received
after the order was shipped, we will refund the merchandise total less
shipping.