The following policy applies only to items purchased through the online store at  To learn about the return policy for all other purchases, please contact Customer Service at (800) 262-5710.


Returns/Refund/Exchange Policy

Returns/refunds/exchanges are only accepted when prior consent is given and are only accepted within 30 days of the invoice date.  All returns will have a 20% restocking fee unless there is a defect in the merchandise.  Please allow 2-3 weeks for processing returns.

Return Instructions

All returns, exchanges, and refunds must be pre-approved.  Please call customer service at 800-262-5710, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

NOTE: Refunds sent with no RMA number will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to, or call Customer Service at 800-262-5710.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.